100% Money Back Guarantee
Items with a 100% Money Back Guarantee, stated in writing on the purchase page or written or spoken in the related sales information at time of purchase are liable for a full refund of the purchase price to the buyer. Like I said, hassle-free, no questions asked.
This will remain the case up until and in the event of this website being acquired or merged with another company, in which case the upholding of guarantee’s will be at the discretion of and may be transferred to, the new owners.
I am committed to conducting my business in accordance with these principles in order to ensure that customer satisfaction and confidence is maintained to the highest standard.
To complete your return, contact [email protected], proof of purchase or item number and customer name/email is required. If you tell me why you were not happy, I promise to do my best to correct the problem right away.
Items Not Expressly Stated as Having a 100% Money Back Guarantee
An item can be returned within 90 days of purchase for a full refund.
In the case of physical products, there are certain situations where only partial refunds are granted:
* Book with obvious signs of use
* CD, DVD, software, clothing or other usable goods that has been opened or shows signs of use.
* Any item not in its original condition, or that is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 90 days after delivery
(Also see the ‘Physical Goods & Shipping’ section below)
If 90 days have gone by since your purchase, it is at our discretion that we offer you a refund or exchange.
Third-Party Sales and Links
Any Third-Party items sold through this site are not covered by this Returns Policy unless otherwise stated. For these providers, we recommend that you read their refund policies so you can understand the manner in which your purchase will be handled by these providers.
When you click on links on our website, they may direct you away from our site. We are not responsible for the practices of other sites and encourage you to read their refund statements before purchasing from them. Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Refund Policy.
The refund of digital goods is normally done through the original payment gateway, solely Paypal at the time of writing, and are usually processed within 3-7 days of receiving a request. Email requests to [email protected]. You will receive a response once your refund is processed or in the event of an issue arising with the refund process.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank/Paypal account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 15 Zangwill rd, London, SE3 8EH, United Kingdom.
Physical Goods & Shipping
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return your product, you should mail your product to: 15 Zangwill rd, London, GBN, SE3 8EH, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the item is faulty or the fault is otherwise with us.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Changes to Refund Policy
You can review the most current version of the Refund Policy at any time, at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of this Refund Policy by posting updates and changes to our website at this page. In which case the new changes and updates will be effective from the moment of posting onward. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to this Refund Policy constitutes acceptance of those changes.
Founder of Stitch.School